FREQUENTLY ASKED QUESTIONS

What are the shipping times for your products?

We usually take 2 days to prepare your order and then around 10 working days to deliver it to you (for more details, refer to the product sheet).

Do you provide product tracking/tracing information?

Yes, as soon as your order is sent, we will send you your tracking number by email.

Some items are missing from my order, what's happening?

Depending on the order, the products may be shipped separately. For example, if the order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@digital-nowmad.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are in the Paris region in France. More information is available in the T&Cs.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need help tracking your order or would like to inquire about it, please use our tracking page:

https://www.digital-nowmad.com/apps/track123

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course grant it to you, provided that the request is made within 90 days of the order date. For more information, you will find more details in our refund policy.

How can I contact you?

You can contact us by email or directly through our contact platform:

> https://www.digital-nowmad.com/pages/contact

> contact@digital-nowmad.com

> (+33)744704322