Frequent questions

What are the shipping times for your products?

We usually take 2 days to prepare your order then About 10 working days to deliver it to you (for more precision, refer to the product sheet).

Do you provide product tracking/tracking information?

Yes, as soon as you send your order, we will communicate your email your tracking number.

What is missing some articles on my order, what's going on?

According to orders, the products may be shipped separately. If it contains for example articles from two different warehouses, there will therefore be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear this. Just send us an image of the damaged item in question at the email address: contact@digital-nowmad.com And we will send you a similar replacement article as quickly as possible.

Where are you located?

We are in the Paris region in France. More information is available in GTC.

I still haven't received my order. What takes so long?

We ask you to apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however trace your order And see where she is at any time. If you always consider you need help in tracing your order or want to find out about it, please use our tracking page:

https://www.digital-nowmad.com/apps/track123

Do you have a reimbursement policy?

We do our best to solve all the problems that our customers could encounter with their online items. If you still wish to receive a refund on your order, we can of course grant you, in the event that the appeal is made within 90 days depending on the date of the order. For more information, you will find more details in our refund policy.

How can I contact you?

You can contact us by email or directly by our contact platform: 

> https://www.digital-nowmad.com/pages/contact

> contact@digital-nowmad.com

> 07 44 70 43 22